Shipping policy
Last Updated 10/09/2025
Shipping Policy – Zeenate
Welcome to Zeenate we’re delighted to have you with us!
To ensure your shopping experience is seamless from checkout to doorstep, please take a moment to review our shipping policy below.
By placing an order on our website, you agree to the following terms and conditions.
Processing, Handling & Delivery Times (USA, Canada & UK Mainland)
| Process | Duration | Days |
| Handling Time | 1–2 business days | Monday to Friday |
| Transit Time | 6–7 business days | Monday to Friday |
| Total Delivery Time | 7–9 business days | Monday to Friday |
Order Cut-Off Time: Orders placed after 5:00 PM GMT will be processed on the next business day Monday to Friday.
Shipping Rates
Enjoy reliable and secure delivery with a Free shipping charge on every order.
All shipping fees are displayed at checkout before payment is completed.
Shipping Coverage
Domestic Shipping (United Kingdom Only)
At present, Zeenate ships exclusively within the United Kingdom using standard, fully trackable delivery services.
International Shipping
We currently offering Free international shipping. Our focus is on providing fast and dependable service to our international customers , though we may expand globally in the near future.
Order Adjustments
Ordered the Wrong Item?
No worries you may return the product once received, following our Return & Refund Policy.
Please note: customers are responsible for the return postage cost in such cases.
For any order-related help, contact us at support@zeenate.com
Changing Your Shipping Address
If you’ve entered the wrong shipping address or need to make changes, please contact us immediately at support@zeenate.com before your order is dispatched.
Once the order has been shipped, we cannot modify the address as it will already be with our courier partners.
We recommend double-checking your address details carefully before placing your order.
Tracking Your Order
Once your order has been processed and shipped, you’ll receive a tracking link via email.
This allows you to follow your parcel’s journey in real time from our warehouse to your doorstep.
Tracking details generally become active within 24 hours after dispatch.
Incorrect Shipping Information
Please ensure that your shipping details are accurate at checkout.
Incomplete or incorrect information may result in delivery delays or your parcel being returned to sender.
If a parcel is returned due to an incorrect address, the customer will be responsible for reshipping costs.
Order Cancellation
Orders can only be cancelled before dispatch.
Once your parcel has been shipped, we’re unable to cancel it. However, you may still return the item after delivery in accordance with our Return & Refund Policy.
Damaged or Missing Packages
If your order arrives visibly damaged, you may refuse delivery so it’s automatically returned to us.
If you’ve already accepted the parcel and later find it damaged, please contact support@zeenate.com within 48 hours of receipt, including clear photos of the issue.
Our support team will promptly review your claim and arrange a replacement or refund where applicable.
Taxes & Duties
All prices listed on our website include applicable UK VAT.
There are no hidden charges or surprise fees — the price you see is the price you pay.
Need Help?
We’re always here to assist you.
If you have any questions or concerns about your delivery or order status, don’t hesitate to reach out to us at support@zeenate.com
Contact Information:
Business Name: Zeenate
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM GMT (London)
Business Number: +44 73 7514 2558
Business Email: support@zeenate.com
Business Address: 1776 Pershore Road, Birmingham, B30 3BG, United Kingdom
Thank you for shopping with Zeenate where style meets service.