Refund policy
Last Updated: 23 October, 2025
At Zeenate, we take pride in delivering premium products and exceptional customer care. However, if for any reason you’re not entirely satisfied with your purchase, we’re pleased to offer a 30-day return policy for your peace of mind.
Eligibility for Returns
You may request a return within 30 days of receiving your order if the following conditions are met:
The item is unused, in its original packaging, and in the same condition as received.
You can provide a valid proof of purchase (such as an order confirmation or receipt).
How to Initiate a Return
Contact us at help@zeenate.com
with your order number and reason for return.
Our support team will review your request and send you the return instructions.
Please ship the product back using a trackable postal service.
Once received and inspected, we’ll email you an update regarding your refund or exchange.
Return Shipping Cost Responsibility
| Return Reason | Who Pays Return Shipping? |
| Change of Mind | Customer |
| Wrong Size/Colour Ordered | Customer |
| Damaged Product Received | Zeenate |
| Incorrect Item Sent | Zeenate |
Return Label Responsibility
| Return Reason | Who Handles Return Label? |
| Change of Mind | Customer prints and attaches |
| Wrong Size/Colour Ordered | Customer prints and attaches |
| Damaged Product Received | Customer prints; Zeenate reimburses courier fee |
| Incorrect Item Sent | Customer prints; Zeenate provides return label link refund process |
Once your return is approved, your refund will be processed to the original payment method within 10 business days.
Original delivery charges are non-refundable.
You will receive an email confirmation once your refund is issued.
If the returned item is used, damaged, or not in its original condition, we may decline the refund.
Exchanges
We aim to make exchanges simple and stress-free. Whether your product arrived faulty or you simply changed your mind, we’re here to help.
To request an exchange:
Email support@zeenate.com
with your order number, item name, and reason for exchange. Our team will review your request and guide you through the process.
If your item is defective or damaged, we’ll replace it at no extra cost.
For non-defective exchanges, customers may be responsible for return postage costs, depending on the situation.
All exchange requests must be made within 30 days of delivery, and the item must be unused and in its original packaging.
Restocking Fee
Zeenate does not charge any restocking fees.
Damaged or Incorrect Items
If you’ve received a damaged or incorrect item, we sincerely apologise for the inconvenience.
Please contact us at support@zeenate.com
within 48 hours of delivery, including clear photos of the item, and we’ll ensure the issue is resolved promptly.
Non-Returnable Items
Please note that the following items cannot be returned:
Sale items
Gift cards
If you have any questions or require assistance, don’t hesitate to reach out to us at
Business Name: Zeenate
Working Hours: Mon - Fri (8:00 AM to 5:00 PM) London Time
Business Phone:+44 73 7514 2558
Business Email: support@zeenate.com
Business Address: 1776 Pershore Road, Birmingham B30 3BG, United Kingdom
We’re always happy to help!